Mastering the Art of Supportive Listening

O texto a seguir explora como podemos nos tornar melhores ouvintes. Ele foi concebido para o nível A2.

Preparation

What do you understand by 'good listener'?

What makes someone a good listener?

Do you think it's important to be a good listener?

Do you know anyone who is not a good listener? What are they like?

And the opposite? Do you know someone who is a good listener? Share a bit about your experience.

But before, watch these funny videos.

And this other one:

Good listening helps the listener and the speaker. It improves connection, makes easier to make choices, and enhances undestanding.

Focus: Imagine words are a good soccer game, and you don’t want to miss a single play. Don't look at your phone, don't think about your next meal!
Nod: Think of nods like those little thumbs-up emojis. They show you're following the idea.
Echo: Repeat the most important ideas to show you are listening.
Ask Open-Ended Questions: Be curious. Don't ask 'yes' or 'no' questions. Ask open-ended question.
Avoid the Urge to Solve: Don't try to solve the problem. Just listen.
Empathize: Show you understand their feelings. Say “I understand; "It is not easy;" or "I know you can do it" may help.
Be Patient: Let the other person think and process the information in his own time.
Encourage Exploration: Gently help them to consider different angles.
Maintain Confidentiality: Keep their confidences secure.
Follow Up: After your chat, check in later. It shows you care beyond just that conversation.